We offer financing, learn more!
Protection That Covers Installation and Materials
Warranty in Lubbock for artificial turf systems requiring long-term performance assurance
Texas Turf & Putt provides two distinct warranty options that separate installation quality from material durability. One covers the workmanship involved in placing and securing the turf system, while the other addresses the turf product itself over a fifteen-year period. This dual-layer approach means you have recourse whether a seam lifts due to improper anchoring or the turf fibers degrade from manufacturing defects.
The workmanship warranty addresses failures caused by installation errors—base compaction issues that create low spots, seams that separate from inadequate adhesive application, or edges that curl because infill distribution was uneven. Extreme weather events and natural causes fall outside this coverage, but if the problem traces back to how the system was assembled, the repair is handled. The manufacturer warranty runs fifteen years through TurfHub and covers the turf product independent of who installed it, so the material remains protected even if business circumstances change.
Schedule a consultation to review both warranty options and confirm what specific conditions and exclusions apply to your project.
How Two Warranty Types Work Together
The workmanship warranty focuses on the physical construction of your turf system—base preparation, seam integrity, drainage integration, and infill application. If a drainage channel clogs because the base wasn't sloped correctly or a seam opens because the adhesive wasn't applied to manufacturer specifications, those repairs are covered as installation-related failures. The distinction between installation errors and natural wear becomes clear when you examine what caused the problem: poor technique versus time and exposure.
Once installation is verified as sound, the manufacturer warranty takes over for material performance. You'll notice this coverage protects against turf blade deterioration, backing separation, or color fading that exceeds the product's rated tolerance. Because this warranty runs through TurfHub rather than the installer, it remains enforceable regardless of whether Texas Turf & Putt continues operating, providing continuity that independent installer warranties cannot match.
Both warranties require documentation of the original installation and adherence to maintenance guidelines—periodic rinsing to prevent infill compaction, debris removal to avoid drainage blockages, and inspection after severe weather. Neglect that accelerates wear or creates new problems falls outside coverage parameters, so routine upkeep preserves your access to both protection layers.
Common Questions About This Service
Warranty coverage often raises questions about what qualifies as installation failure versus material defect, and how claims are processed when problems appear years after the system is installed.
What does the workmanship warranty exclude?
Damage from extreme weather events, natural wear from extended use, and problems caused by alterations made after installation are not covered. If wind lifts an edge that was properly secured, or hail punctures the turf, those fall outside workmanship protection because they result from external forces rather than installation errors.
How does the fifteen-year manufacturer warranty remain valid if the installer closes?
The warranty is held directly by TurfHub, the manufacturer, so claims are processed through them rather than the installation company. You contact TurfHub with documentation of your original purchase and installation, and they manage the claim independent of Texas Turf & Putt's business status.
What qualifies as a manufacturer defect versus normal wear?
Defects include premature blade breakdown, backing separation at seams that were correctly installed, or color loss that exceeds the fade tolerance specified in the product documentation. Normal wear includes gradual infill settling, surface flattening in high-traffic zones, and minor color shifts within rated parameters.
How are warranty claims initiated for either type?
Workmanship claims start with Texas Turf & Putt through direct contact, while manufacturer claims go through TurfHub's warranty department. Both require photos of the issue, documentation of the installation date, and evidence that maintenance guidelines were followed.
What maintenance tasks are required to keep both warranties active?
Regular rinsing to prevent infill from cementing, removing organic debris that could trap moisture and promote mold, and inspecting drainage channels to confirm water flows correctly all demonstrate proper upkeep. Lubbock's dust and occasional heavy rain make periodic cleaning particularly important for maintaining drainage function and preventing premature wear.
Texas Turf & Putt explains both warranty structures in detail during project planning so you understand what each covers and how claims are filed. Request a project review to confirm which warranty terms apply to your specific turf product and installation conditions.